Track your order
Enter the tracking number from your shipping confirmation email to see where your KneeRise™ is.
Tracking can take 24 to 72 hours to update after your order ships.
Results not showing? Open tracking in a new tab →
What happens after you order
- 1
Order confirmed
You receive a confirmation email right after you order.
- 2
Order processed
We prepare your order within 1 to 3 business days.
- 3
Shipped
You get a second email with your tracking number.
- 4
Delivered
Usually 5 to 10 business days after shipping, with free standard shipping.
Need a hand?
No tracking email yet?
Your tracking email arrives as soon as your order ships, within 1 to 3 business days. Please check your spam or promotions folder too.
Package taking longer?
If it has not arrived within 15 business days of shipment, contact us with your order number. We will investigate with the carrier and, if it is lost, send a replacement or refund you.