Shipping policy

SHIPPING POLICY

Last updated: September 15, 2026

This Shipping Policy explains how we process and deliver orders placed on sleephue.com.

Order Processing

All orders are processed within 24-48 hours of being placed (excluding weekends and public holidays). You will receive a confirmation email once your order has been processed, and a separate email with tracking information once it has shipped.

Delivery Times

Estimated delivery times, once your order has shipped, are as follows:

  • France & European Union: 3-7 working days
  • United States & Canada: 5-10 working days
  • Rest of the world: 7-14 working days

These are estimates and not guarantees. Delivery times may be affected by customs processing, carrier delays, or other circumstances outside our control.

Shipping Costs

Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase.

Customs, Duties & Taxes (International Orders)

For orders shipped outside the European Union, including to the United States, your order may be subject to import duties, customs fees, or local taxes charged by your country's customs authority. These charges are not included in the price of your order or your shipping cost, and are the responsibility of the customer. We have no control over these fees and cannot predict their amount. Please check with your local customs office for more information before placing an order.

Order Tracking

Once your order ships, you'll receive a tracking number by email so you can follow your package's progress.

Lost, Delayed, or Missing Packages

If your order hasn't arrived within the estimated delivery window, please contact us at titouanshopify@outlook.com with your order number, and we'll look into it with the carrier. If a package is confirmed lost in transit, we will send a replacement or issue a refund, at your choice.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible — we cannot guarantee a change once the order has been processed for shipping.

Contact Us

Questions about shipping? Contact us at titouanshopify@outlook.com.